Delivering differentiated customer experiences whilst saving costs by  transforming store operations

As per Forrester research, 75% of retailers will be focussing on improving the experience of their customers. So how can you give your associates superpowers to increase productivity, efficiency and differentiate customer experiences whilst saving costs.

From the shop floor to the back of house, turbo-charging your employee efficiency and delighting both your employees and customers is critical to keeping pace.

By moving away from multiple (and/or shared) dedicated tools and making the decision to equip your store associates with one smart device that can handle any task anywhere, you can lower your TCO, simplify your technology pool, and enable your associates to work smarter with technology they will love and create longer term differentiation.

In this roundtable we will discuss how you can improve your innovation capabilities to:

 Develop new levels of operational efficiency and productivity whilst saving costs;
 Improve operational workflows such as shelf management and stock control;
 Allocate technology investment to future proof your business;
 Enhance customer experience by using stores as a differentiator and improving processes such as Clienteling.

  • Date : 19-03-2024

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